Jason Dale Bates · Houston, TX · NMLS #406344

Started as an LOA. Now running a national team of LOAs for 110+ loan originators. Learning to build.

15+ years working through every level of the mortgage business — from origination to operations to national team leadership. Now adding AI to the mix: capacity models, full loan lifecycle workflows, and tools that give time back to the people doing the work.

Operations Management National Team Leadership AI & Automation Mortgage Lifecycle Consulting
26
LOAs managed nationally
110+
Loan originators supported
75%
Of company loan production
15+
Years in mortgage
What I build

Real tools. Running in production.

Every project solves an actual problem — in mortgage operations, team management, or my own daily workflow. Built with Python, AI APIs, and a bias toward shipping fast and iterating.

About

Operator first. Always learning.

I've spent 15 years working through every level of the mortgage business — starting as an LOA, learning the craft, and eventually building and leading a national team that now supports the majority of company production. I know what slows teams down because I've lived it — and collaborated on solving it — throughout the loan manufacturing process.

Now I'm adding AI to that foundation — not as a buzzword, but as a practical tool. Capacity models, loan lifecycle workflows, automated reporting, daily intelligence. I'm learning to build things that make real work easier, and sharing the process as I go.

Tools & Stack

Two stacks. One operator.

For the first time in my life, AI is opening doors I didn't know how to walk through. These are the tools I'm exploring.

The foundation — tools I've worked with for years

Encompass LOS AUS (DU / LP) Microsoft PowerBI HubSpot CRM Microsoft Office Suite

What AI is unlocking — tools I'm exploring for the first time

Claude AI / Anthropic API Python Make.com GitHub / Cloudflare Pages Ollama / LM Studio ChatGPT / Copilot
Experience

Where I've been.

Aug 2023 — Present

Operations Manager & National Production Fulfillment Group LOA Manager

Envoy Mortgage / PLACE — Houston, TX (Remote/National)

Built and scaled a national LOA team from 2 to 26 members across 4 specialty roles — covering Broker, Renovation, Construction, and Onboarding — serving 110+ Loan Originators nationwide. Team supports 70–75% of total company loan production. Partnered with executive leadership to design end-to-end workflows, develop AI-assisted capacity models, and shape company-wide process standards.

May 2018 — Aug 2023

Operations & Pipeline Manager

Envoy Mortgage — Houston, TX

Managed active loan pipeline for Houston, Kingwood, and The Woodlands branches. Primary operations resource for file restructuring, AUS execution, condition clearing, and cross-departmental escalations. Delivered monthly production projections and pipeline status updates to branch leadership.

May 2016 — May 2018

Branch Captain / Loan Officer Assistant

Waterstone Mortgage Corporation — Houston, TX

Supported the Branch Manager's full pipeline from pre-qualification through funding. Primary contact for resolving complex income scenarios, rush requests, and suspended files. Maintained referral partner databases and collaborated with Realtors, builders, and title companies.

Jul 2012 — May 2016

Loan Officer Assistant / Mortgage Banker

Envoy Mortgage — Houston, TX

Assisted Branch Manager in converting leads to closed loans. Managed personal pipeline, took mortgage applications, structured deals, priced rates, and hosted client meetings. Earned and maintained NMLS #406344.

Oct 2010 — Jul 2012

Home Mortgage Consultant

Wells Fargo Home Mortgage — Missouri City, TX

Consistently met and exceeded production quotas. Selected for multiple bank-wide pilot programs including Builder Team, Accelerated HMC, and High Performing Sales — ranking among top performers in first year. Mentored new hires on systems, loan guidelines, and client management.

Prior to 2010

Earlier Career

Sales Leadership · Account Management · Recruiting · Team Development

A career built across diverse industries — MotorSkill Venture Group (National Account & Sales Manager), SearchPath Houston (SAP Recruiting), PWM Electronic Price Signs, The Lead Dogs / Adobe Systems (Inside Sales Lead & Trainer), Dell Computer Corporation, and Janus Capital Group (Investment Specialist, Series 6 & 63 Licensed). This foundation in sales, communication, and leadership carried directly into 15 years in mortgage.

B.B.A. Marketing · B.A. Japanese Language — University of Texas at Austin, 1999  ·  ↓ Download Résumé
Fun

Life outside the office.

Not everything worth building is for work. Some of it is just for the love of the game.

Connect

Let's talk.

Open to conversations about AI in mortgage operations, consulting engagements, and what's possible when you combine deep industry experience with a genuine curiosity for what comes next.